Frequently Asked Questions

TOP QUESTIONS ASKED
What are your shipping fees?
Shipping Methods Ground via USPS
Delivery Times Delivery in 4-7 Business Days
Cost Free

True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service provider.

Ground Shipping

Following credit card verification and order processing (2-4 business days), you will receive your order within approximately 4-7 business days (Monday through Friday). This timeframe does not include weekends or holidays.

When will my order be shipped? When will it arrive?

All orders have an average processing time of 2-4 business days. Your order will arrive within the timeframe for shipment method selected. Please note that we do not process orders or deliveries on weekends or holidays.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order, visit the Order Status page.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Will my credit card be charged immediately?

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

Multiple shipments will result in multiple/separate charges.

ORDERING QUESTIONS
What forms of payment can I use online?

We accept Visa, MasterCard, American Express, Discover, PayPal, and ApplePay.

Do you have a Size Chart?

Click Here for size chart.

I'm having problems placing an order. What can I do?

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement.

If you continue to experience problems placing an order, please contact our customer service (bottom of the page). One of our customer service agents will be happy to provide assistance.

Will my credit card be charged immediately?

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

How can I make sure my order went through?

Once you successfully place an order, you will view a receipt confirmation page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order.

You will receive this email typically between 1-2 hours after placing your order.

Why should I become a registered user?

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. You can save multiple shipping addresses for gifts, access your wish list, save your payment information, track your orders quickly, and manage your e-mail preferences.

How do I know that my order has shipped?

You will receive a shipment confirmation e-mail once the order has been shipped. Once you receive your shipment confirmation you will be able to click the tracking number and view its tracking status.

How long does delivery take?

There is typically a 24-48 hour processing time and we do our best to ship all orders by the following business day. Your order will arrive within the timeframe for shipment method selected. We do not deliver on weekends or holidays.

How do I change or cancel an order?

We are unable to make changes to an order once it has been placed. Once you receive your order, please visit our returns section for return instructions.

Will my credit card be charged immediately?

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

Are purchases on this website really tax free?

No. We collect VAT depending on local rates, which apply to country of destination.

Do you ship internationally?

True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. To place an international order click Here.

SHIPPING QUESTIONS
What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, click Here.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

When will my order be shipped? When will it arrive?

There is typically a 24-48 hour processing time and we do our best to ship all orders by the following business day. Your order will arrive within the timeframe for shipment method selected. We do not deliver on weekends or holidays.

Please note that we do not process orders or deliveries on weekends or holidays.

Do you offer free shipping?

We offer free standard ground shipping on all orders.

What's the difference between "Order Date" and "Ship Date"?

Order date is the day you made your purchase. Ship date is the day your item is shipped to you from our warehouse.

INTERNATIONAL SHIPPING QUESTIONS
You can ship thousands of your favorite True Religion products to international destinations.
  • True Religion Gift Cards are not valid for international orders.
  • True Religion is proud to partner with international shipping solution Borderfree to offer our merchandise to over 100 countries worldwide.
  • Shop our site in your selected currency and see your complete order total, including shipping fees, customs, tariffs and taxes when you check out.
  • Please note that product prices do not include Duties or Tax and certain products may be excluded.
  • Total order price is guaranteed at the exchange rate indexes at the time your order is submitted.
  • You will not be charged any additional fees at delivery.
To choose an International Country you would like to ship to, click Here
RETURN/EXCHANGE QUESTIONS
Returning an Online Purchase

Please follow the following steps:

  • Step 1: Invoice Locate your invoice in your box and ensure that it matches the product you are returning by comparing the sku number to the invoice for each item being returned.
  • Step 2: Pack and seal your box securely in the original package if possible. Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.
  • Step 3: Shipping Box Pack and seal your box securely, in the original package if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.

Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box. If you have lost your shipping label, please reach out to cs@europe.truereligion.com for additional help or click here for all contact information. We will gladly send you a new label to print out. If using your own label please ensure it is a method of shipment that can be tracked.

If using our return label you will need to take it to your closest Royal Mail facility to ship back.

Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please email our customer support team to request a new label: cs@europe.truereligion.com If using your own label please ensure it is a method of shipment that can be tracked. If using our return label you will need to take it to your closest Royal Mail facility to ship back.

Return Address:

TRUE RELIGION EMEA
BLECKMANN LOGISTICS
11d Broadmoor Road
Swindon SN3 4WB

Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer support team by clicking here. Please note, we do not refund original shipping fees.

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund.

Can I return a UK online purchase to a True Religion store?

You may choose to return any item that you have purchased online at one of our locations within 30 calendar days from the date of purchase. Simply bring a copy of your original invoice – email confirmation page.

We cannot accept returns without your original invoice. Please note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.

What is your In-Store Returns/Exchanges Policy?

Refunds with a receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise card credit in the amount of the current selling price of the returned merchandise. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item.

Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.

Can I return a store purchase to your online store?

At this time, we cannot accept store purchases returned to our online return address.

MISCELLANEOUS QUESTIONS
Can you tell me when new products or special promotions are announced?

Yes. Simply sign up with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. To subscribe, simply click the subscribe link on the bottom of our website.

Where is the nearest store near me?

To find a local True Religion store, click Here to be directed to our store locator page.

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, click Here.

Why can't I select the color/size combination I want?

It's possible that the item is no longer in stock or sold out.

Why was my order or item(s) cancelled?

There are several reasons why your order or certain item(s) may have been cancelled:

  • The item(s) sold out.
  • We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. If paid with PayPal or AfterPay, amounts charged for cancelled item(s) will be refunded back to the original form of payment. Refunds can take up 5 business days to clear and 10 business days for the amount to post to your account, depending on your financial institution.

How do I subscribe/unsubscribe to your emails?

To subscribe, simply click the subscribe link on the bottom of our website.

To unsubscribe: Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.

What is your privacy policy?

To review our Privacy Policy, click Here.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

How do I order a replacement button?

You can request replacement hardware by reaching out to repairs@truereligion.com. Please include the style or sku number, color, and name of style if possible. If you do not have the information needed you can attach a picture of the front and back of the product to the e-mail.

How can I become a True Religion affiliate partner?

You must first be partnered through eBay Enterprise. It is free to join, and you can apply to join at Affiliate Network

Non-delivery:

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 30 days (from “delivery date”) to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

COUNTERFEITING QUESTIONS
Someone is selling True Religion Brand Jeans jeans on eBay. Are they authentic?

Please note that none of our authorized retailers are permitted to sell True Religion Brand Jeans jeans on eBay or other auction sites.

What if the online seller says the True Religion Brand Jeans are New With Tags (NWT)? Does that mean that they are authentic?

No. Counterfeiters have studied authentic True Religion Brand Jeans and are capable of copying the look of most of our labels and tags (although they are much lower quality). Almost all counterfeit jeans sold on eBay and other auction sites are advertised as New With Tags, but this means nothing because the tags often are counterfeit.

I want to report a counterfeiter. Who should I contact?

Please email brandenforcement@truereligion.com. Provide as many details as you can, including the name and address of the seller, how many jeans this person or entity is selling, and whether we may contact you for further information.