FAQ

TOP QUESTIONS ASKED
What are your shipping fees?
Shipping Methods Ground    
Delivery Times Delivery in 7-10 Business Days (per info on checking out page & for consistency)    
Cost Free    
Ground Shipping
Following credit card verification and order processing (1-2 business days), you will receive your order within approximately 5-7 business days (Monday through Friday). This timeframe does not include weekends or holidays.
True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service.
When will my order be shipped? When will it arrive?
There is typically a 24-48 hour processing time and we do our best to ship all orders by the following business day. Your order will arrive within the timeframe for shipment method selected. We do not deliver on weekends or holidays .
What's the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Will my credit card be charged immediately?
Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.
Do you have a size chart?
Click here for size chart.
ORDERING QUESTIONS
What forms of payment can I use online?
We accept Visa, MasterCard, Discover, American Express and PayPal. Giftcards cannot be redeemed online currently, only in stores.
I'm having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service team. One of our customer service agents will be happy to provide assistance.
Will my credit card be charged immediately?
Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card
How can I make sure my order went through?
Once you successfully place an order, you will view a receipt confirmation page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-2 hours after placing your order.
Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. You can save multiple shipping addresses for gifts, access your wish list, save your payment information, track your orders quickly, and manage your e-mail preferences.
How long does delivery take?
You will receive your order within approximately 5-7 business days (Monday through Friday). This timeframe does not include weekends or holidays.
How do I know that my order has been shipped?
You will receive a shipment confirmation e-mail once the order has been shipped. Once you receive your confirmation you will be able to click the tracking number to see the status or your delivery.
How do I change or cancel an order?
We are unable to make changes to an order once it has been placed. Once you receive your order, please visit our returns section for return instructions.
What are my payment options?
We accept Visa, Mastercard, American Express, and PayPal.
Are purchases on this website really tax free?
No. We collect VAT depending on local rates, which apply to country of destination.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Do you ship internationally?
True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. To place an international order click here.
SHIPPING QUESTIONS
Do you offer free shipping?
We offer free standard ground shipping on all orders.
How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
When will my order be shipped? When will it arrive?
There is typically a 24-48 hour processing time and we do our best to ship all orders by the following business day. Your order will arrive within the timeframe for shipment method selected. We do not deliver on weekends or holidays.
What's the difference between "Order Date" and "Ship Date"?
Order date is the day you made your purchase. Ship date is the day your item is shipped to you from our warehouse.
Do you ship internationally?
True Religion has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. To place an international order click here.
RETURN/EXCHANGE QUESTIONS

Holiday Return Policy: True Religion accepts the return of merchandise in its original condition with tags attached, purchased between November 1, 2018 through December 31, 2018 until January 31, 2019.

Swimwear and intimate apparel are final sale and may not be returned or exchanged. This does not affect your statutory rights. Return of any items purchased on eu.truereligion.com are also subject to the Right of Withdrawal.

If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact us.

Can I return a UK online purchase to a True Religion store?

You may choose to return any item that you have purchased online at one of our locations within 30 calendar days from the date of purchase. Simply bring a copy of your original invoice – email confirmation page. We cannot accept returns without your original invoice. Please note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.

What is your In-Store Returns/Exchanges Policy?

Refunds with a receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise card credit in the amount of the current selling price of the returned merchandise. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item. Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.

Can I return a store purchase to your online store?

At this time, we cannot accept store purchases returned to our online return address.

Returning an Online Purchase

Step 1: Invoice
Locate your invoice in your box and ensure that it matches the product you are returning by comparing the sku number to the invoice for each item being returned.

Step 2: Pack and seal your box securely in the original package if possible.
Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.

Step 3: Shipping Box
Pack and seal your box securely, in the original package if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.

Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box. If you have lost your shipping label, please reach out to cs@europe.truereligion.com for additional help or click here for all contact information. We will gladly send you a new label to print out. If using your own label please ensure it is a method of shipment that can be tracked.

If using our return label you will need to take it to your closest Royal Mail facility to ship back.

Once your package has been received at our warehouse, your refund will be processed within 14 business days.  If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please email our customer support team to request a new label: cs@europe.truereligion.com If using your own label please ensure it is a method of shipment that can be tracked. If using our return label you will need to take it to your closest Royal Mail facility to ship back.

Return address:
TRUE RELIGION EMEA
BLECKMANN LOGISTICS
11d Broadmoor Road
Swindon SN3 4WB

Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer support team by clicking here. Please note, we do not refund original shipping fees.

MISCELLANEOUS QUESTIONS
Can you tell me when new products or special promotions are announced?
Yes. Simply sign up with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started and become a True VIP!
Where is the nearest store near me?
To find a local True Religion store, click here to be directed to our store locator page.
Are the products on the website the same as in the stores?
Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, click here.
Why can't I select the color/size combination I want?
It's possible that the item is no longer in stock or sold out.
Why can't I select the color/size combination I want?
It's possible that the item is no longer in stock or sold out. You can contact customer support to help locate the item for you at a local True Religion store. Click here to be redirected to customer support's contact information.
What is your privacy policy?
To review our Privacy Policy, click here.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
How do I order a replacement button?
You can request replacement hardware by reaching out to repairs@truereligion.com. Please include the style or sku number, color, and name of style if possible. If you do not have the information needed you can attach a picture of the front and back of the product to the e-mail.
COUNTERFEITING QUESTIONS
Someone is selling True Religion Brand Jeans jeans on eBay. Are they authentic?
Please note that none of our authorized retailers are permitted to sell True Religion Brand Jeans jeans on eBay or other auction sites. The only way to guarantee that you are purchasing authentic True Religion Brand Jeans jeans is to buy them from one of our locations or authorized retailers.
What if the online seller says the True Religion Brand Jeans jeans are New With Tags (NWT)? Does that mean that they are authentic?
No. Counterfeiters have studied authentic True Religion Brand Jeans jeans and are capable of copying the look of most of our labels and tags (although they are much lower quality). Almost all counterfeit jeans sold on eBay and other auction sites are advertised as New With Tags, but this means nothing because the tags often are counterfeit.
Someone in my area is having a Jean Party at their house. Are the jeans authentic?
Probably not. None of our authorized retailers are permitted to sell authentic True Religion Brand Jeans at jean parties. It is highly probable that the jeans are counterfeit if an individual has five or more pairs to sell.
I want to report a counterfeiter. Who should I contact?
Please email brandenforcement@truereligion.com. Provide as many details as you can, including the name and address of the seller, how many jeans this person or entity is selling, and whether we may contact you for further information.
Can I take my items to a local store to verify authenticity?
True Religion store personnel are not allowed to verify authenticity of product purchased outside of a True Religion location. Authentication inquiries will be shipped to our corporate office to be examined by our legal team. Any questions regarding this process can be directed to our customer support team by clicking here.