Frequently Asked Questions

True Religion is not responsible for any shipping delays due to weather delays, holiday peak volume and/or other interruptions in delivery service provider.

Ground Shipping

Following credit card verification and order processing (2-4 business days), you will receive your order within approximately 4-7 business days (Monday through Friday). This timeframe does not include weekends or holidays.

All orders have an average processing time of 2-4 business days. Your order will arrive within the timeframe for shipment method selected. Please note that we do not process orders or deliveries on weekends or holidays.

Once you have placed an order, you can check on its status at any time. To track your order, visit the Order Status page.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

Multiple shipments will result in multiple/separate charges.

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Click Here for size chart.

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement.

If you continue to experience problems placing an order, please contact our customer service (bottom of the page). One of our customer service agents will be happy to provide assistance.

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

Once you successfully place an order, you will view a receipt confirmation page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order.

You will receive this email typically between 1-2 hours after placing your order.

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. You can save multiple shipping addresses for gifts, access your wish list, save your payment information, track your orders quickly, and manage your e-mail preferences.

You will receive a shipment confirmation e-mail once the order has been shipped. Once you receive your shipment confirmation you will be able to click the tracking number and view its tracking status.

There is typically a 24-48 hour processing time and we do our best to ship all orders by the following business day. Your order will arrive within the timeframe for shipment method selected. We do not deliver on weekends or holidays.

We are unable to make changes to an order once it has been placed. Once you receive your order, please visit our returns section for return instructions.

Your credit card will not be charged until your order is shipped. Once you receive the tracking number confirmation e-mail, we will charge your credit card.

No. We collect VAT depending on local rates, which apply to country of destination.

Once you have placed an order, you can check on its status at any time. To track your order from this page, click Here.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

There is typically a 24-48 hour processing time and we do our best to ship all orders by the following business day. Your order will arrive within the timeframe for shipment method selected. We do not deliver on weekends or holidays.

Please note that we do not process orders or deliveries on weekends or holidays.

We offer free standard ground shipping on all orders.

Order date is the day you made your purchase. Ship date is the day your item is shipped to you from our warehouse.

Please follow the following steps:

• Step 1: Invoice Locate your invoice in your box and ensure that it matches the product you are returning by comparing the sku number to the invoice for each item being returned.
• Step 2: Pack and seal your box securely in the original package if possible. Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.
• Step 3: Shipping Box Pack and seal your box securely, in the original package if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.

Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box. If you have lost your shipping label, please reach out to cs@europe.truereligion.com for additional help or click here for all contact information. We will gladly send you a new label to print out. If using your own label please ensure it is a method of shipment that can be tracked.

If using our return label you will need to take it to your closest Royal Mail facility to ship back.

Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please email our customer support team to request a new label: cs@europe.truereligion.com If using your own label please ensure it is a method of shipment that can be tracked. If using our return label you will need to take it to your closest Royal Mail facility to ship back.

Return Address:

Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer support team by clicking here. Please note, we do not refund original shipping fees.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund.

You may choose to return any item that you have purchased online at one of our locations within 30 calendar days from the date of purchase. Simply bring a copy of your original invoice – email confirmation page.

We cannot accept returns without your original invoice. Please note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.

Refunds with a receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise card credit in the amount of the current selling price of the returned merchandise. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item.

Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.

At this time, we cannot accept store purchases returned to our online return address.

Yes. Simply sign up with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. To subscribe, simply click the subscribe link on the bottom of our website.

To find a local True Religion store, click Here to be directed to our store locator page.

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, click Here.

It's possible that the item is no longer in stock or sold out.

There are several reasons why your order or certain item(s) may have been cancelled:

• The item(s) sold out.
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. If paid with PayPal or AfterPay, amounts charged for cancelled item(s) will be refunded back to the original form of payment. Refunds can take up 5 business days to clear and 10 business days for the amount to post to your account, depending on your financial institution.

To subscribe, simply click the subscribe link on the bottom of our website.

To unsubscribe: Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.

To review our Privacy Policy, click Here.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

You must first be partnered through eBay Enterprise. It is free to join, and you can apply to join at Affiliate Network

Please note that none of our authorized retailers are permitted to sell True Religion Brand Jeans jeans on eBay or other auction sites.

No. Counterfeiters have studied authentic True Religion Brand Jeans and are capable of copying the look of most of our labels and tags (although they are much lower quality). Almost all counterfeit jeans sold on eBay and other auction sites are advertised as New With Tags, but this means nothing because the tags often are counterfeit.

Please email brandenforcement@truereligion.com. Provide as many details as you can, including the name and address of the seller, how many jeans this person or entity is selling, and whether we may contact you for further information.