|Delivery Times||Delivery in 7-10 Business Days (per info on checking out page & for consistency)|
Holiday Return Policy: True Religion accepts the return of merchandise in its original condition with tags attached, purchased between November 1, 2018 through December 31, 2018 until January 31, 2019.
Swimwear and intimate apparel are final sale and may not be returned or exchanged. This does not affect your statutory rights. Return of any items purchased on eu.truereligion.com are also subject to the Right of Withdrawal.
If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact us.
You may choose to return any item that you have purchased online at one of our locations within 30 calendar days from the date of purchase. Simply bring a copy of your original invoice – email confirmation page. We cannot accept returns without your original invoice. Please note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.
Refunds with a receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise card credit in the amount of the current selling price of the returned merchandise. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item. Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.
At this time, we cannot accept store purchases returned to our online return address.
Step 1: Invoice
Locate your invoice in your box and ensure that it matches the product you are returning by comparing the sku number to the invoice for each item being returned.
Step 2: Pack and seal your box securely in the original package if possible.
Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.
Step 3: Shipping Box
Pack and seal your box securely, in the original package if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.
Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box. If you have lost your shipping label, please reach out to email@example.com for additional help or click here for all contact information. We will gladly send you a new label to print out. If using your own label please ensure it is a method of shipment that can be tracked.
If using our return label you will need to take it to your closest Royal Mail facility to ship back.
Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please email our customer support team to request a new label: firstname.lastname@example.org If using your own label please ensure it is a method of shipment that can be tracked. If using our return label you will need to take it to your closest Royal Mail facility to ship back.
Once your package has been received at our warehouse, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer support team by clicking here. Please note, we do not refund original shipping fees.